Frequently Asked Questions

Do you have questions about BrainBeat or the ordering process?  Here are the answers. 

If you can’t find the answer you were hoping for, please contact us and let us know how we can help.

Questions & Answers
Questions about BrainBeat orders and usage.

The BrainBeat Product FAQs

BrainBeat Conquer is a new computer-based cognitive trainer with advanced gaming technology that is scientifically proven to improve kids’ focus through engaging and interactive exercises. The program challenges them to self-train their brain by clapping in tune with a fixed beat while they conquer different animated worlds. As their timing improves, so does their ability to focus, which enhances learning, boosts engagement and quiets busy minds.

The “magic” is in the repeat effect of clapping to the beat. ‘Mastering the beat’ engages the decision-making (also known as the executive) area of the brain at the same time that rich gameplay engages the area handling visuals and sounds. Doing this repetitively syncs the brain [strengthening neural pathways, and creating new ones], helping kids concentrate longer and absorb information easier. Like riding a bike, the more kids do it, the better they get; and once they learn, they don’t forget.

BrainBeat is designed for children between the ages of 5-14, though older teens and adults who enjoy video games, can also achieve substantial benefits, including:

  • better focus and concentration
  • improved organization skills
  • improved ability to complete tasks independently
  • improved academic performance

BrainBeat is designed for the end user: parents and children who will use BrainBeat to improve their performance at home. It is not designed to be used in a clinical practice. Clinicians user IM-Home, IM-Professional and IM-360

No. BrainBeat is designed as a turnkey product for parents to use at home with their children. Clinicians user IM-Home, IM-Professional and IM-360.

BrainBeat Conquer is a structured training system that kids are guided through, step-by-step, by an interactive tutor – or “designated beat coach” – named “Nigel.

Kids train for fourteen 20-minute sessions. In each session they’re introduced to a new world to conquer, with each session growing more challenging as their focus skills strengthen. They receive instant, measurable feedback through scoring, sounds and light cues; and as their focus skills – and scores – improve, kids earn fun badges of encouragement.

BrainBeat Conquer is a structured training system that your child will be guided through, step-by-step, by an interactive guide named “Nigel.”

Follow the set-up instructions on the “Getting Started” page and be sure to watch the introduction video with your child prior to starting. This video can be launched from the first screen that you see when BrainBeat starts up.

For more instruction on how to get the most out of training with BrainBeat please refer to the Product section of our website.

Each BrainBeat Conquer unit allows up to 5 children. Each child can log in as individual players.

BrainBeat Conquer is comprised of 14 sessions or “worlds,” each of which takes 20 minutes to complete. We recommend that kids complete 2-3 sessions per week until the 14 worlds are completed. Once all sessions are complete, we recommend your child uses BrainBeat to “maintenance-train.”

Like any form of exercise, more is better (i.e., the more kids practice, the better their focus becomes; and, once they learn, they don’t forget.) Our research has shown, however, that when a kid completes the 14 session training following the recommended protocol of a minimum of 2-3 sessions per week there is a lasting effect to the training.

Kids don’t have to train 14 days consecutively and such a pace could run the risk of burning your child out.

Once all 14 sessions are complete, BrainBeat can be used to “maintenance-train” for important moments like a big test, or even non-classroom events like an important game or recital. Many kids use the program to ‘tune up’ their focus by going into free play mode and training for 5-10 minutes just a couple times a week. Some families use BrainBeat just before homework time and find their kids dial into completing their assignments faster when doing so.

BrainBeat improves neurological timing and rhythm through real-time, millisecond feedback by targeting two areas of the brain: the ‘prefrontal or executive’ area (which controls attention) and the parietal lobe (which controls timing, sight, sound and motion). By training the brain to focus solely on a target tone in frequent, intense timeframes, BrainBeat helps these two areas communicate more efficiently. With practice, they become synchronized and the brain learns to focus on demand.

Kids have a lot to process while trying to pay attention; and while everyone can benefit from better focus, some need it more than others.

For kids who might not be demonstrating their ‘best’ often enough in home and at school, BrainBeat training is an approach that delivers tangible results. Through better focus and timing, it has been proven to enhance academic, social and behavioral skills such as problem-solving, concentration, multi-tasking and more. It ultimately helps kids take on new challenges, achieve things that were difficult before and build confidence.

BrainBeat Conquer is a cognitive trainer that is built on a gaming system with advanced technology, so kids will be engaged as they’re challenged to conquer interactive worlds that stimulate the brain and arouse curiosity.

While it is slightly more sophisticated, much like a video or computer game, the program features animated visuals. Scoring, sounds and light cues provide instant, measurable feedback, and kids earn fun badges of encouragement as their scores improve.

Because training on BrainBeat requires dedicated concentration and constant engagement with feedback sounds, it’s best to designate a quiet place for children to train that’s relatively free of distractions (a TV, other siblings playing, etc.), if possible!

People are increasingly concerned with losing their cognitive capability as evidenced by the growing market in “brain fitness” programs that claim to work on attention, concentration and memory. But, these programs employ cognitive exercises alone.

BrainBeat is fundamentally different from the other tools and training out there in that it also synchronizes movement and coordination activities and engages multiple senses, addressing both cognitive and physical abilities at once – in an incredibly precise manner, which takes kids’ engagement to next level.

Technical Questions & Computer Requirement FAQs

Yes, BrainBeat runs on both and supports the following preferred requirements:

Operating System
Windows 10 or macOS Catalina
Note: Windows 10 S is not compatible with BrainBeat

Processor and Speed
Intel or AMD processor with at least 2.2 GHz

4 GB or more

Internet connection
DSL or Broadband
Note: Internet connection is required.

Yes. In order to listen to the introduction video with your child you will want to use your laptop or computer speakers. For training, your child can use the supplied headphones or any headphones that have a standard headphone connector. See the “Getting Started” guide that came in the BrainBeat Conquer box for the correct set-up of headphones.

Once you have authenticated your license you will have access to download the software from your dashboard. Visit the “Getting Started” page for activation instructions. If you need additional help please contact support at: 

We’re sorry if you are experiencing any technical difficulties. Please call our toll free customer service number to work through any technical issues: 954-670-0654.

Shipping & Return FAQs

cWe ship to all 50 U.S. states and Canada. BrainBeat is not available to Countries overseas.

We do not pay for shipping. Shipping options are provided for you to decide how you would like BrainBeat Conquer to be shipped to you.

Yes. We provide 3 tiers of shipping options:

Standard delivery

Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping.

Two-day delivery

Please note that two-day orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping.

Next day delivery

Please note that overnight orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day after shipping.

Alaska & Hawaii:

“Standard” delivery is not available. Shipment cost will be displayed, along with other costs related to the purchase, at the end of the order form prior to confirmation of the order.

Orders will generally ship within 5 business days unless otherwise noted. If an item is on backorder, it will ship out as soon as it is received. We do our best to ensure that backorders are a rare occurrence.

Our goal is your total satisfaction. If, for whatever reason, you are not happy with your purchase, you can return the product with no penalty and no requirement to specify a reason within sixty (60) days from the order date. In connection with returning the product, you must obtain a return authorization code from Customer Care Service prior to returning the product. All materials must be intact in order to receive the refund. Accordingly, you must return all program components in their original packaging. Pre-paid shipping labels for return will not be provided; you are responsible for paying return shipping costs.

Please see complete details under Product Returns in our Terms and Conditions.

Because we believe so strongly in the power of BrainBeat and want you to be 100% satisfied, we offer a 60-day from day of purchase no questions asked return policy. If you are not completely satisfied with BrainBeat for any reason, you can return it to us for a refund.

See the full guarantee details here

Order FAQs

Currently, we only accept orders through our website.

We accept all major credit cards including VISA, MasterCard, Discover, and AMEX.

At this time, once an order is placed it is not possible to change it. We highly recommend checking your order prior to clicking the [CONFIRM ORDER] button.

We currently support a maximum of 5 boxes per single order. Should you wish to order more than 5 boxes, please submit additional orders. For orders in excess of 20 boxes please call our toll free number for bulk order support: 954-670-0654

Yes. We secure each transaction using the internet’s highest security measure Secure Sockets Layers (SSL) which encrypts data so that none of your personal information is exposed. Please see our Privacy Policy for more information.

If your box or BrainBeat system is damaged during shipping, please contact customer service immediately at 888-982-0288. Please have your order number along with your e-mail address ready. Proof of purchase is required.

Yes, you can purchase the Beat Button and the Hand Strap on our website.